Frequently Asked Questions

Browse our products, add items to your cart, and proceed to checkout. Fill in your delivery details, choose a payment method, and confirm your order. It's that simple!

We accept the following payment methods. All payments are processed securely.

Delivery within Nairobi takes 1-2 business days. For other areas, delivery takes 2-5 business days depending on your location.

Yes! We offer free shipping on all orders above KSh 3,000. For orders below this amount, a standard shipping fee of KSh 200 applies.

Absolutely. We source all our products from authorized publishers and trusted suppliers. Every product on Bencaritt Enterprises is 100% authentic.

Yes, we accept returns within 7 days of delivery for unused, unopened products in their original packaging. Please see our Returns & Refunds page for details.

Use our Order Tracking page and enter your order ID. You'll see the current status of your delivery in real-time.

Yes, we deliver across Kenya. Whether you're in Mombasa, Kisumu, Nakuru, or any other town, we'll get your order to you.

Enter your promo code in the cart page before checkout and click "Apply". The discount will be automatically calculated and applied to your order total.

You can cancel or modify your order before it's shipped. Contact us immediately at 0722 144 680 or info@bencaritt.co.ke with your order ID.